Privacy Policy for Dune Brew Emporium

Welcome to Dune Brew Emporium. This Privacy Policy describes how Dune Brew Emporium ("we," "us," or "our") collects, uses, and discloses your information when you visit our site, our online platform, or use our services. We are committed to protecting your personal data and your right to privacy.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our online platform, or otherwise when you contact us.

• Personal Identifiers: Name, shipping address, billing address, and contact details (email address and phone number) when you register on our site, place an order, or subscribe to our newsletter.
• Payment Data: We collect data necessary to process your payment for purchases, such as payment instrument numbers (credit card numbers), and the security code associated with your payment instrument. All payment data is stored by our payment processor, and you should review its privacy policies for details.
• Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies related to our speciality tea brewing, desert-inspired tea blends, tea ceremonies, and retail tea leaf sales.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our site, products, and services.

2. How We Use Your Information

We use the information we collect or receive for various purposes, including:

• To fulfill and manage orders: To process your purchases, payments, and deliver the speciality tea, tea blends, and gift packaging you order through our online platform.
• To provide and improve our services: To operate and maintain our online platform, ensure its functionality, and enhance your browsing and shopping experience.
• To send you marketing and promotional communications: If you opt-in, we will send you information about our desert-inspired tea blends, upcoming tea ceremonies, special offers, and new products available for retail tea leaf sales. You can opt-out at any time.
• To communicate with you: To respond to your inquiries, provide customer support, and send you service-related communications.
• For analytics and research: To understand how our services are used, measure the effectiveness of our marketing campaigns, and improve our product offerings including desert-inspired tea blends.
• To comply with legal obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with trusted third-party service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When Legally Required: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• With Your Consent: We may disclose your personal data for any other purpose with your consent.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once we no longer have a legitimate business need to process your personal data, we will delete or anonymize it.

5. Security of Your Information

We use appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

6. Your Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain rights under GDPR concerning your personal data. These include:

• The right to be informed about how your personal data is being used.
• The right to access the personal data we hold about you.
• The right to request the rectification of inaccurate personal data.
• The right to request the erasure of your personal data (the 'right to be forgotten').
• The right to restrict processing of your personal data.
• The right to data portability.
• The right to object to processing based on legitimate interests or direct marketing.
• The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may contact us at:

Dune Brew Emporium

Vikas Marg

Delhi, 110002

India